Welcome

The Consumer Affairs Office (CAO) focuses on improving our client’s personal financial status and their ability to perform as responsible consumers.

CAO provides assistance with consumer complaint resolution and mediation. CAO maintains a database of all consumer complaints and provides clients with complaint history on all local businesses. Consumer Affairs also provides assistance with pre-purchase advice on large purchases, credit reports, and other areas of consumer awareness. CAO encourages consumers to have all contracts reviewed prior to signing. They also provide information on market trends.

Our counselors are here to help with your needs by providing consultations, resources, guidance, and advocacy to all members of the Army Family. Services are provide on a walk-in bases, no appointment is necessary.

Consumer Complaint Resolution

Consumer Affairs provides consumer complaint resolution, mediation, and referral assistance for both local and national complaints.

If you feel your consumer rights have been violated, you can file a DA Form 5184-R, Consumer Complaint and submit it to the Consumer Affairs Office.

When filing a complaint, please attach copies of all relevant documents (e.g. warranties, bill of sale, correspondence with businesses, etc.).

You may fax completed forms to (270) 798-4545 or mail to:
5662 Screaming Eagle Blvd.
Fort Campbell, KY 42223

Patrons also have the option to bring documents to our office.


• Consumer Affairs assist with pre-purchase advice on vehicle and other large purchases by informing clients on market trends and how to become a better consumer.
• Provide price comparison on any large purchase and free Carfax reports.
• Consumer Affairs will review all contracts to inform clients of terms and conditions. Contract should be reviewed prior to signing.
• Consumer Affairs stocks many publications from the Federal Trade Commission, Tennessee Office of Consumer Affairs, and various other state and federal resources.

  • The law suit against Britlee, Inc. d/b/a Laptoyz Computers has been settled. The Montgomery County Circuit Court ruled that Rome Finance must repay some 700 Soldiers it over charged. Victims of Rome Finance's predator lending and bad business practices can contact the Tennessee Attorney Generals' division of Consumer Affairs at 1-800-342-8385 or www.state.tn.us/consumer.

Links

CONSUMERS
Fort Campbell Staff Judge Advocate (JAG) (270) 798-4432
Tennessee Department of Consumer Affairs (615) 741-4737
Kentucky Consumer Protection Division (888) 432-9257
Federal Trade Commission (877) FTC-HELP

VEHICLES
Kelly Blue Book (Determine Vehicle Values)
NADA (Determine Vehicle Values)
Federal Trade Commission (Automobile Website)
(877) 438-4338
Bankrate.com (Loan Calculators)

HOME BUYING
Federal Trade Commission (At Home Website)
(877) 438-4338
Bankrate.com (Loan Calculators)

INVESTING
Thrift Savings Plan (TSP)
Morningstar (Rates mutual funds and stocks based on many different characteristics)
Treasury Direct (Purchase government savings bonds)
US Security and Exchange Commission (SEC)
National Association of Insurance Commissioners (more information on mixing investments with insurance)

CREDIT
Annual Credit Report (Access Your Free Credit Reports)
(877) 322-8228
Individual Credit Reporting Agencies
Equifax
(800) 685-1111
Experian
(866) 200-6020
TransUnion
(800) 888-4213
Federal Trade Commission (Identity Theft Information)
(877) 438-4338
FICO (Understanding Your Credit Score)
(800) 342-6726

OFF LIMITS LIST
Fort Campbell Off Limit List as of July 31, 2014

 
***Obtain your credit report for free at www.annualcreditreport.com