MWR Home

Entertainment & Dining

Recreation & Sports

Children & Youth

Army Community Service

Education & Learning

Travel & Lodging

Other Services

Welcome to Fort Campbell's
Army Community Service Consumer Affairs

Commercial: 270.798.5528
DSN: 635.5528
5661 Screaming Eagle Blvd., Room 108
Hours: Mon-Fri 0800-1130 and 1230-1630

Army Community Service Consumer Affairs Office (CAO) focuses on improving our client’s (Active Duty military, Family Members, Retirees, National Guard and Reserve components, surviving Spouses of mentioned personal, and DOD Civilians) personal financial status and their ability to perform as informed and responsible consumers. CAO provides assistance with consumer complaint resolution and mediation. CAO maintains a database of all consumer complaints and provides clients with complaint history on all local businesses. Consumer Affairs also provides assistance with pre-purchase advice on large purchases, credit reports, and other areas of consumer awareness. CAO encourages consumers to have all contracts reviewed prior to signing. They can also inform the consumer on market trends.  Our counselors are here to help with your needs by providing consultations, resources, guidance, and advocacy to all members of the Army Family. Services are provide on a walk-in bases, no appointment is necessary.

• Deployed Soldiers will soon be able to file complaints via this CAO website!

• State of Tennessee vs. Britlee, Inc. d/b/a Laptoyz Computers trial is still pending trail. All Soldiers currently under contract must continue making their payment by allotment. If payment is stopped it may cause a negative effect on your credit.

• For resolutions of complaints pertaining to credit disputes, please visit our Consumer Credit Reports page.

• Obtain your credit report for free at www.annualcreditreport.com.

No appointment necessary 270.798.5528

• Consumer Affairs provides consumer complaint resolution, mediation, and referral assistance for both local and national complaints.

• If you feel your consumer rights have been violated, you can file a DA Form 5184-R, Consumer Complaint and submit it to the Consumer Affairs Office. When filing a complaint, please attach copies of all relevant documents (e.g. warranties, bill of sale, correspondence with businesses, etc.) You may fax completed forms to 270.798.4545 or mail to: 5661 Screaming Eagle Blvd., Room 108, Fort Campbell, KY 42223. Patrons also have the option to bring documents to our office.

• Consumer Affairs assist with pre-purchase advice on large purchases and vehicle purchasing by informing clients on market trends and how to become a better consumer.

• Provide price comparison on any large purchase and Carfax for free on all used vehicles.

• Consumer Affairs will reivew all contracts to inform clients of terms and conditions. Contract should be reviewed prior to signing.

• Consumer Affairs stocks many publications from the Federal Trade Commission, Tennessee Office of Consumer Affairs, and various other state and federal resources.

Financial Readiness Program Manager
Betty Geren

Video Corner

---

ACS Advisory Council

The Fort Campbell Army Community Services Advisory Council meets quarterly, and is comprised of a vast representation of all segments of the Fort Campbell Community, i.e., JR Enlisted, SR Enlisted, Retirees, Brigade Reps, ACS Staff, FRGA’s, BOSS Rep, Spouse’s, etc. You may submit any issues, concerns, suggestions, comments, compliments, etc to the ACS Advisory Council Email Hotline by clicking here.

All submissions will be discussed and addressed at each ACS Advisory Council meeting. We appreciate your feedback to ensure continuous improvement of your ACS Programs and Services